Help Center
How can we help?
Quick, plain-language answers for therapists and clients — signing up, consent links, sessions, and more.
For therapists & practices
Setting up your account, plans and billing, clients and consent, and running sessions.
Account
- Logging in (and what to do if you can't)How to sign in to Psy180, why you're sent to auth.psy180.com, resetting a password, and signing out.
- The BAA — what it is and where you sign itWhat the BAA is, where you accept it, and how to view, print, or download your signed copies — and clients' consent forms.
Plans & billing
- Creating a free accountHow to create a free Psy180 account, and what the free plan includes and doesn't.
- Starting a paid planHow to start a paid Psy180 plan with a 14-day trial of the full clinical workflow.
- Upgrading from free to paidHow to move from the free plan to paid and unlock client records, history, and consent.
- What's included free vs. paid (and what's metered)Which features are free, which need a paid plan, and which are limited to once a month on free.
Clients
Minors & guardians
Consent links
- What the consent link isWhat the consent link is, how long it lasts, and how clients use it to sign — no account needed.
- Resending a consent linkHow to send a fresh consent link when one expires or doesn't arrive.
- What the client seesWhat a client experiences when they open their consent link, step by step.
Email delivery
In session
- Running a live sessionHow to start, pause, and end a live BLS session, and what the passes counter and timer do.
- Adjusting speed, size, and colorsHow to set the target's speed (Tempo) and size, plus its color and the canvas background.
- How bilateral audio worksChoosing an audio preset and volume — and the single tap your client needs to hear it.
- Using the soundboardWhat the soundboard is and how to layer ambient audio presets beneath the bilateral motion.
- Using haptic feedbackHow controller haptics add a left/right rumble in time with the motion, and how to activate them.
- Preparing your client for a sessionThe few things a client does on their own device so sound and haptics work smoothly.
For clients & guardians
Your secure link, signing your forms, costs, and what to expect in a session.
Consent links
- You've been sent a link to review and sign formsWhat the secure link from your therapist is for, and that it's safe to open.
- How to sign your formsThe simple steps to review and sign your forms from the secure link.
- What the forms are forA plain explanation of the consent and privacy forms you're asked to sign.