Help Center
What happens in a session?
What to expect in a remote session, and the couple of steps you handle on your end.
In a session, your therapist guides a form of bilateral stimulation — you'll usually watch a gentle target move from side to side on your screen, and you may hear a sound that moves with the target — ear to ear on headphones, side to side on speakers. Your screen simply follows what your therapist sets, so there is nothing for you to adjust.
A few things to know going in:
- Opening the session. Use the session link your therapist shares. If it does not open on its own, copy and paste it into a new browser tab.
- Turning on the sound. When your screen asks, tap Headphones or Speakers — with headphones the sound moves ear to ear with the target; on speakers it sweeps side to side. Your browser keeps sound off until you do, and turning it on does not use your microphone.
- If your therapist starts a video call. A 📹 Join Video button appears on your screen. Nothing starts on its own — only if you tap it does your browser ask to use your camera and microphone. You can tap Not now and carry on with the session.
- Reducing distractions. You can switch to Fullscreen at any time.
Your therapist leads the entire session, so once you are in, you can settle in and follow along.